Part 1: We started utilizing an outsourcing company, but my account managers say they are busier than ever Intermission: Justin tries a Dirty Martini Part
We’re 3rd generation insurance agency owners, and also brothers. Even though we had the same upbringing, we see the world very differently. This caused significant issues in our early years, but we eventually embraced the idea that every coin needs 2 sides to be complete. In 2018, we launched our 2nd company, Total CSR, with the aim of reducing new-to-industry onboarding time frames from 2 years, to 2 months. Since then, we’ve traveled the country speaking to thousands of agency owners and their teams – and we’ve come to realize 2 things:
1. We all struggle with similar challenges, regardless of size and location
2. Often times we are too embarrassed to ask for help
The Independent Agent Podcast is our attempt to provide helpful answers to your most difficult questions – anonymously of course. Thanks for listening.
Part 1: A new hire wants to keep talking about the ways they did things at their old agency Intermission: Justin tries a Grapefruit Goodman
Part 1: The account manager does the work and the producer gets paid for it Intermission: Justin tries Green Flash – West Coast IPA Part
Part 1: The top producer is causing major staff turnover issues Intermission: Justin tries Lagavulin 16 Part 2: An account manager has to hand bad