25. How Do Agencies Manage the Continued Disruption Caused by COVID-19?

Beverage – Kamikaze

Part 1: What should employees do when they are struggling to manage work at home?

Part 2: How do agencies handle the conversation around premium refund directives?

In this episode, Justin and Jordan discuss the critical importance of communication as employees face new challenges managing work in a remote environment. They also take a few minutes to discuss the merit of information from the insurance commissioner’s office regarding premium refunds and what strategies agents can use when discussing this topic with clients.