The Independent Agent

20. Slow to Hire, Fast to Fire.

Beverage of Choice: Bulleit on the Rocks Part 1: Strong leadership is required when it comes to challenging conversations with employees. Part 2: What options do employees have when the office decor is less than desirable? In this episode, Justin & Jordan chat about creating employee accountability when it comes to declining performance and provide…

Read More

19. When Management Doesn’t Pay You The Agreed Upon Bonus

Beverage of Choice: Corona Part 1: What is the right approach when agency leadership tries to back out on paying a bonus? Part 2: How do you get all departments working together when cross-selling is part of your growth and retention strategy? In this episode, Justin & Jordan discuss the why and how an employee…

Read More

18. Industry Consolidation – What Are Best Practices for Team Building During M&A

Cocktails: Justin tries a Bootleg Part 1: How do you keep things friendly when tensions run high during an acquisition Part 2: What do you do when one employee is creating a stressful work environment for the entire office?

Read More

17. The Office Newbie Is Forced to Take the Meetings with Carrier Marketing Reps

Cocktails: Justin tries a Mojito Part 1: The low person on the totem pole is stuck meeting with carrier marketing reps and wants some help Part 2: Agency management doesn’t want to pay for employee development, but expects the employee to report on their findings from conferences

Read More

16. Death By Meetings

Cocktails: Justin tries a Skinny Jalapeno Margarita Part 1: An employee wants to know what to do when a co-worker confides in them about unethical behavior Part 2: How do you get leadership to operate meetings in a constructive manner?

Read More

15. How Do You Address Issues Around Sexism and Gender Discrimination in Your Organization?

Cocktails: Justin tries a White Russian Part 1: An HR Manager inquires about addressing a unprofessional commentary from an agent. Part 2: How should a manager handle wage gap issues between male and female employees?

Read More

14. What Was the Biggest Mistake You Made in Your Career?

Cocktails: Justin tries a Snakebite Part 1: A employee wants to know how to combat rumors an gossip that have turned the office into one giant game of survivor Part 2: What is the biggest mistake you made in your insurance career, and what was the fallout?

Read More

13. How Much Financial Transparency Should There Be Between Agency Principals and Employees?

Cocktails: Justin tries a Manhattan Part 1: An employee is upset that the agency owner avoids sharing financials so they don’t have to justify raises or bonuses. Part 2: How much access to financial information do you give your bookkeeper?

Read More

12. Should My Son Work Elsewhere Before Coming into Our Family Agency?

Cocktails: Justin tries a Negroni Part 1: A parent wants to know if they should send their son to another agency to learn prior to joining the family agency. Part 2: The younger and older generation of a family agency can’t see eye to eye – should they split up?

Read More

11. How Do I Maximize My First 12 Months in the Insurance Industry?

Cocktails: Justin tries a Paloma Part 1: An employee received an opportunity outside of the industry, but wants to know how easy it would be to come back if it doesn’t work out. Part 2: A new hire wants to know the best steps to success in their first 12 months.

Read More